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Privacy & Data Policy

 

This Privacy and Data Policy describes how your personal information may be processed and used when you contact us or book a session with Four Handed Massage.

What data we collect

The personal data we collect from you includes:

  • questions, queries or feedback you provide, including your email address if you contact us via email
  • if you choose to book a session we may ask you to complete a confidential booking form which contains questions about your health and personal information related to your session

Why we need your data

If you email us for information about sessions, we will use this information to respond to your query and provide relevant information.

If you wish to book a session we may send a booking form with questions about your health, background and expectations of the session. This information is held securely and will be kept confidential until it is deleted. 

Our legal basis for processing your data

The legal basis for processing all personal data is that it’s necessary:

  • to be able to provide information about our sessions
  • to understand your health and background should you wish to book a session

What we do with your data

The data we collect is kept securely and will be kept confidential.

We take the privacy of our clients very seriously and respect that anything disclosed or occurring prior to, during or following massage sessions is to be treated in strictest confidence.

The only exception to this would be in situations where we felt that a client, or third party, was at serious risk of harm, in which case we would consider breaking confidentiality in order to protect that person’s safety or wellbeing.  Where possible we would always try to seek the client’s consent before doing so but, if the situation were serious or urgent enough, we might break confidentiality without consent or even, in very extreme cases, against the client’s wishes. 

 

We will not:

  • sell or rent your data to third parties
  • share your data with third parties for marketing purposes
  • use your data in analytics

How long we keep your data

We will only retain your personal data for as long as you continue to receive treatment, and for 12 months after you were last in contact with us.

After this your data, including confidential information will be deleted.

Where your data is processed and stored

We make sure that your data is as safe as possible at all stages, both while it is being processed and when it is stored.

How we protect your data and keep it secure

We are aware that your information is personal and sometimes of a sensitive nature.

Therefore, we do all we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data.

Your data is not passed on to any third parties.

Your rights

You have the right to request:

  • information about how your personal data is processed
  • a copy of that personal data
  • that anything inaccurate in your personal data is corrected immediately

You can also:

  • raise an objection about how your personal data is processed
  • request that your personal data is deleted
  • ask that the processing of your personal data is restricted

If you have any of these requests, please get in contact with us.

Contacting us or making a complaint

Contact us if you:

  • have a question about anything in this privacy and data policy
  • think that your personal data has been misused or mishandled

Please contact: harmony@fourhandedmassage.co.uk

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